Staff Interaction

Through a common interface and modular design, CCOMM IT Solutions can add more and more services and options onto the newly installed or existing bedside terminals.

This includes interaction choices that the patient can use to contact the nurses’ station or selected members of staff.

For example:

A patient needs some water to drink – they push a button on the main display unit and it will contact a member of the kitchen staff (usually a kitchen located on each floor), who will respond accordingly.

Key benefit – Nurses are not interrupted and stay focused on key duties.

A patient needs help in moving across the room or to another room on the ward – a button is presented on the main page for them to contact the ward porter or helper who can take time in assisting the patient.

Key benefit – Nurses can attend to other patients who are e.g. being administered medicine.

The service can also include an acknowledgement from the receiving party, so the patient knows that their request has been received and understood.

Key benefit – The patient does not get anxious and agitated, worrying whether anyone has seen their request. The carers or family remain calm and this alleviates any verbal or physical threat to the staff.

Nurses can get back to nursing and spending more time on adding their real value, knowledge and experience to improving the quality of care for patients.

Non-critical, nursing duties, like assisting patients with food and water, or helping them to and from places within the room or ward, all can be done by other members of staff.